{"id":6359,"date":"2024-10-09T08:24:46","date_gmt":"2024-10-09T15:24:46","guid":{"rendered":"https:\/\/clarity.microsoft.com\/blog\/?p=6359"},"modified":"2025-09-22T06:41:31","modified_gmt":"2025-09-22T13:41:31","slug":"how-to-get-microsoft-clarity-to-work-on-dynamics-365","status":"publish","type":"post","link":"https:\/\/clarity.microsoft.com\/blog\/how-to-get-microsoft-clarity-to-work-on-dynamics-365\/","title":{"rendered":"How to Get Microsoft Clarity to Work on Dynamics 365\u00a0"},"content":{"rendered":"\n<p>Navigating Dynamics 365 without Microsoft Clarity is like steering through fog without a compass. You\u2019re making guesses about user experience and training without clear direction.&nbsp;<\/p>\n\n\n\n<p><a href=\"http:\/\/clarity.microsoft.com\" aria-label=\"Read more about How to Get Microsoft Clarity to Work on Dynamics 365\u00a0\">Microsoft Clarity<\/a> can be a game-changer for boosting Dynamics user adoption, giving you the insights you need to improve workflows, spot navigation issues, and figure out what\u2019s working and what\u2019s not. But there\u2019s one big problem: Dynamics 365 doesn\u2019t natively support Microsoft Clarity. It\u2019s like the treasure chest is there, but the key is missing.<\/p>\n\n\n\n<p>Well, we found the key\u2014and we\u2019re going to show you how to use it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Bother with Microsoft Clarity on Dynamics 365?<\/strong><\/h3>\n\n\n\n<p>Before diving into the \u201chow,\u201d let\u2019s talk about the \u201cwhy.\u201d Why go through the effort of getting Microsoft Clarity to work with <a href=\"https:\/\/www.visualsp.com\/products\/microsoft-dynamics-365-training\/\" aria-label=\"Read more about How to Get Microsoft Clarity to Work on Dynamics 365\u00a0\">Dynamics 365<\/a>?<\/p>\n\n\n\n<p>Here\u2019s what Clarity offers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Highlight the Hotspots: <\/strong>See exactly which parts of Dynamics 365 are getting the most action and which are gathering dust. Microsoft Clarity\u2019s heat maps highlight the areas users interact with the most, helping you focus on enhancing popular features and rethinking less-used areas.<\/li>\n\n\n\n<li><strong>Help Users Get Unstuck:<\/strong> Ever wonder why certain tasks seem to take forever or why your team keeps asking the same questions? With Microsoft Clarity, you can review screen recordings to pinpoint exactly where users are getting stuck, allowing you to address these issues before they escalate.<\/li>\n\n\n\n<li><strong>Measure Training Impact: <\/strong>You\u2019ve launched a new training program, but is it making a difference? Use Microsoft Clarity to compare user behavior before and after the training, so you can see if users are navigating more effectively and using new features as intended.<\/li>\n\n\n\n<li><strong>Catch Errors Before They Snowball:<\/strong> From JavaScript errors to user mistakes, small issues can quickly escalate. Microsoft Clarity helps you spot these early by providing detailed session recordings and error tracking, allowing you to fix problems promptly and ensure a smoother user experience.<\/li>\n<\/ul>\n\n\n\n<p>If you\u2019d like more ideas on how to use Microsoft Clarity to boost digital adoption, this guide, <a href=\"https:\/\/www.visualsp.com\/blog\/what-is-microsoft-clarity\/\" aria-label=\"Read more about How to Get Microsoft Clarity to Work on Dynamics 365\u00a0\">What Is Microsoft Clarity<\/a>, is helpful.<\/p>\n\n\n\n<p>At the end of the day, it\u2019s all about making Dynamics 365 easier and more intuitive for your team. Microsoft Clarity gives you the insights to simplify navigation and tweak layouts, making the whole experience smoother.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Get Microsoft Clarity to Work on Dynamics 365<\/strong><\/h3>\n\n\n\n<p>To get Microsoft Clarity tracking on a page, you\u2019d usually just drop a little snippet of code into your site\u2019s HTML, and voil\u00e0! You\u2019re good to go. But Dynamics 365 doesn\u2019t give you access to that. No HTML access means no Clarity\u2026 unless you know a little trick.<\/p>\n\n\n\n<p>Clarity Connect 365 by VisualSP, a managed solution you can deploy on any Dynamics 365 environment, allows you to seamlessly connect to Microsoft Clarity and gain valuable insights directly within your Dynamics environment.<\/p>\n\n\n\n<p>Here\u2019s how to make it happen:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Sign Up for Clarity Connect 365<\/strong><\/h3>\n\n\n\n<p>First, head over to\u00a0<a href=\"https:\/\/nam06.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.visualsp.com%2Fproducts%2Fclarity-connect-365%2F%23get-started&amp;data=05%7C02%7Cv-ryanloftus%40microsoft.com%7C5cd05d052e2840edcdaa08ddf7ccee6f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638939181886202657%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=5MN7iL7o76Em0WJ%2FQ6aEyPAtrhjcAIm5%2BTQ6QaNdr%2Fs%3D&amp;reserved=0\" aria-label=\"Read more about How to Get Microsoft Clarity to Work on Dynamics 365\u00a0\">Clarity Connect 365 VisualSP<\/a>\u00a0and fill out the form to create a free trial. In about 48 hours, VisualSP will set up a Clarity project just for you. They\u2019ll customize security settings to our recommendations for Dynamics and connect it directly to your VisualSP account. Easy peasy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Install the Managed Solution<\/strong><\/h3>\n\n\n\n<p>Next, have your team download and install the Clarity Connect 365 managed solution (you\u2019ll get clear steps on how to do this when you sign up). This is where the fun begins. Once it\u2019s installed, it\u2019ll start capturing user behavior data within Dynamics 365 right away.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"260\" src=\"https:\/\/clarity.microsoft.com\/blog\/wp-content\/uploads\/2024\/10\/porter1.png\" alt=\"\" class=\"wp-image-8018\" srcset=\"https:\/\/clarity.microsoft.com\/blog\/wp-content\/uploads\/2024\/10\/porter1.png 500w, https:\/\/clarity.microsoft.com\/blog\/wp-content\/uploads\/2024\/10\/porter1-300x156.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Dive Into Your Clarity Dashboard<\/strong><\/h3>\n\n\n\n<p>With the managed solution up and running, all that data starts flowing into your Microsoft Clarity dashboard. Heat maps, session recordings, user journeys\u2014you name it, it\u2019s all there. You\u2019ll finally have the insights you need to make smart, data-driven decisions for your team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"260\" src=\"https:\/\/clarity.microsoft.com\/blog\/wp-content\/uploads\/2024\/10\/porter2.png\" alt=\"\" class=\"wp-image-8019\" srcset=\"https:\/\/clarity.microsoft.com\/blog\/wp-content\/uploads\/2024\/10\/porter2.png 500w, https:\/\/clarity.microsoft.com\/blog\/wp-content\/uploads\/2024\/10\/porter2-300x156.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ready to Level Up Your Team\u2019s Dynamics 365 Experience?<\/strong><\/h3>\n\n\n\n<p>Integrating Microsoft Clarity with Dynamics 365 via Clarity Connect 365 by VisualSP helps you understand user behavior, streamline training, and identify areas for improvement. This means a more intuitive system, faster team onboarding, and a smoother user experience.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Navigating Dynamics 365 without Microsoft Clarity is like steering through fog without a compass. You\u2019re making guesses about user experience [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":8943,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[],"class_list":["post-6359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Get Microsoft Clarity to Work on Dynamics 365\u00a0 - Understand your customers | Microsoft Clarity Blog<\/title>\n<meta name=\"description\" content=\"Navigating Dynamics 365 without Microsoft Clarity is like steering through fog without a compass. 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