How Onward Turned Confusing CTAs into 40 New Consultations with Microsoft Clarity 

When Deep Forestry wanted more value from its traffic, they turned to Onward Agency to understand why visitors weren’t converting. Onward used Microsoft Clarity to visualize real user behavior, uncover hidden friction around key calls-to-action (CTAs), and redesign the conversion flow to better match user expectations. By simplifying the page and reframing the offer, they transformed stalled interest into 40 new consultation bookings and a significant lift in engagement. 

About Onward Agency & Deep Forestry 

Onward Agency is a digital design and CRO-focused firm that builds high-performing websites, brands, and apps for high-growth companies in tech, fintech, web3, and healthcare. Founded by Bojan Mitevski and Sergej Spirovski, Onward is an agency that integrates high-performance conversion rate optimization (CRO) into every design. 

Deep Forestry is a specialized provider of forestry and drone services. With strong organic search rankings and steady lead volume, their website was already attracting a qualified audience. But despite that traffic, visitors weren’t converting at the rate the business needed. Deep Forestry partnered with Onward to diagnose the problem and turn attention into booked consultations. 

The Challenge 

Deep Forestry’s website was doing one thing very well: attracting the right people. The site ranked strongly in organic search and generated solid traffic. Yet conversions from key pages lagged behind expectations. 

Traditional analytics tools showed decent session numbers but couldn’t explain why users were dropping off at the final step. 

Relying on aggregate analytics alone meant guessing at the friction points. To drive meaningful CRO improvements, Onward needed a way to see exactly how users were interacting with the page and where confusion was occurring. 

The Solution 

Onward implemented Microsoft Clarity as a core part of their CRO workflow for Deep Forestry. While they had previously used Hotjar, Clarity offered a more cost-effective solution with deeper capabilities they could standardize across all client projects. 

Using Clarity’s heatmaps, session recordings, and Copilot integration, Onward was able to identify where users were clicking around key CTAs instead of following a clear path. From there, they could watch real sessions to understand how visitors engaged with the page and how far they got in the process.  

Onward also used Copilot to quickly extract insights and metrics for specific date ranges, then go a level deeper with a manual review of important recordings.

What They Changed 

With these new tools and workflows, Onward was able to identify and solve two issues with Deep Forestry’s conversion flow to remove friction and set better expectations. 

1. Simplified the Bottom-of-Page Conversion Area 

Clarity’s heatmaps showed disproportionate activity around the bottom of the page, especially near the button area. Onward noticed there were three separate CTAs clustered together. Users were confronted with choosing between two “Book a Demo” buttons and a “Contact Us” option.

From recordings, it was clear users were hesitating and bouncing instead of choosing a path. The page was asking them to decide how to engage instead of making the next step obvious. 

To rectify the problem, Onward implemented two key changes: 

• Replaced the three competing buttons with one clear “Contact Us” form embedded at the bottom of the page. 
• Streamlined the layout to naturally guide users into the form instead of bouncing around multiple options. 

This new design reduced decision fatigue and made the primary action unmistakable. 

2. Reframed the Offer from “Demo” to “Consultation” 

Clarity’s session recordings revealed a second, less obvious problem: visitors were misinterpreting the phrase “Book a Demo.” For a company offering forestry and drone services, many users assumed “demo” meant a live drone demonstration — not a strategic conversation about their needs. 

To fix this semantic friction, Onward: 

• Renamed the main CTA in the navigation bar from “Book a Demo” to “Book a Free Consultation.” 
• Created a dedicated consultation page that aligned with this new wording and clearly described what users could expect. 

This small but critical change brought the language in line with the actual service being offered — a consultative discussion — and reduced the risk of mismatched expectations. 

The Results 

Because Deep Forestry already had strong organic traffic, the impact of the changes was both immediate and measurable. And once the new CTA structure and messaging went live, Clarity made it easy to track the difference.

Key outcomes included: 

• 40 new consultation bookings via the updated “Book a Free Consultation” CTA over the following four months, up from zero demo page conversions before. 
• Dead clicks decreased from 9.5% to just 0.5%, showing that users were no longer wasting clicks on confusing or unhelpful elements. 
• Average time on page increased from 1.3 minutes to 1.6 minutes, indicating deeper, more engaged sessions as users explored content and completed the form. 
• Sessions increased by 85% and users increased by 82%.. 

Conclusion 

By integrating Microsoft Clarity into their design and CRO process, Onward Agency was able to move beyond surface-level analytics and see exactly where users were struggling. Heatmaps, session recordings, and Copilot summaries gave them the clarity to simplify Deep Forestry’s CTAs, align the offer with user expectations, and remove friction at the most critical point in the journey. 

The result was a measurable lift in consultations, engagement, and overall site performance. Clarity has become a standard part of Onward’s toolkit for every client, helping them uncover opportunities, upsell strategic CRO work, and make data-driven decisions that both teams can confidently align around. 

“Microsoft Clarity was the missing link in our CRO strategy,” said Mitevski. “It helped us move past assumptions, allowing us to use its superior session recordings and summarization features to pinpoint exact user friction. Clarity is now an indispensable tool for ensuring that our designs actively drive client growth.”

How Netpeak Increased Healthcare Conversions by 25% with Microsoft Clarity

When ON Clinic wanted to make it easier for patients to book appointments and access medical services online, they partnered with Netpeak to optimize their website’s user experience. By leveraging Microsoft Clarity to understand real user behavior, the team uncovered hidden friction, improved navigation, and redesigned key pages — resulting in a measurable boost in conversions for appointment bookings, calls, and requests. 

About Netpeak & ON Clinic 

Netpeak is Ukraine’s leading digital marketing agency, helping mid-sized and enterprise brands scale through data-driven strategies and exceptional user experiences. With clients like PUMA, OLX, Uklon, COMFY, Kyivstar, and Intertop, Netpeak combines technical expertise with actionable insights to deliver measurable results.

ON Clinic operates a network of medical centers across more than 10 Ukrainian cities, providing diagnostic, treatment, and preventive healthcare services. Their goal is to make medical care accessible, transparent, and convenient — both in-person and online. 

The Challenge 

ON Clinic sought to increase the conversion rate from website visits to key actions, including appointment bookings, phone calls, and service requests. 

Although high-level analytics highlighted some drop-offs in the patient journey, the reasons behind them remained unclear. Netpeak identified several challenges: 

• Unclear navigation and conversion paths on service pages, medical center pages, and the homepage. 
• Mobile usability issues, including buttons and interactive elements that did not meet recommended touch area guidelines. 
• Ineffective promotional banners and content layouts that didn’t guide users toward action. 
• User confusion around clinic locations and doctor browsing, limiting exploration of available services. 

To address these challenges, Netpeak needed detailed, session-level behavioral insights — something traditional analytics tools could not provide. 

The Solution 

Netpeak implemented Microsoft Clarity on ON Clinic’s website to gain a deep understanding of user interactions. Through session recordings, heatmaps, and scroll maps, the team was able to: 

• Watch recordings of patient sessions from first visit to appointment booking. 
• Identify friction points and usability issues, including non-clickable elements, confusing navigation, and sections with too much content. 
• Measure engagement with promotional banners, forms, and service information. 

“Using heatmaps and scroll maps in Clarity, we analyzed user behavior and identified the specific pages with the highest level of interaction to determine optimization priorities,” said Artem Diachenko, Marketing Specialist at Netpeak.” 

What They Changed 

Based on Clarity insights, Netpeak implemented a series of UX and CRO improvements on priority pages: 

1. Homepage 

Slider and Call-to-Action Optimization: Removed duplicate “Book” buttons and enabled banner clicks to improve usability and mobile accessibility. 

Scroll Distribution: Moved text blocks lower to prevent content overload and encourage users to explore the full page. 

Simplified Locations Block: Showed only city names for faster navigation and reduced scanning time. 

2. Service Pages 

• Integrated Booking Links: Added clickable phone numbers and contact forms directly within service descriptions to make conversion points immediately accessible. 
• Interactive Banner Updates: Added pagination dots to promotional banners to indicate interactivity and improve engagement. 

3. Medical Center Pages 

• Clickable Elements: Redesigned informational blocks (e.g., 24/7 support, in-house labs) so users can access relevant details. 

• Map Functionality: Enabled address links to open maps directly, helping users locate clinics. 

• District Clarification: Added specific district names (e.g., “Odesa (Tairova)”) to reduce confusion for unfamiliar users. 

• Doctor Browsing Pagination: Improved horizontal scrolling with clear pagination indicators, helping users track available profiles. 

The Results 

Netpeak’s systematic, data-driven approach yielded substantial improvements across ON Clinic’s website. 

ON Clinic saw a 25.1% increase in homepage conversions, with more visitors moving from landing on the site to taking action. Service page conversions rose by 26.3%, driven by clearer calls to action and in-text links that made it easier for patients to request appointments. The largest increase came from medical center pages, where conversions jumped by 78.9% thanks to improved location clarity that helped patients confidently choose the right clinic. 

Conclusion 

By combining Microsoft Clarity’s behavioral insights with Netpeak’s UX and CRO expertise, ON Clinic significantly increased appointment bookings, calls, and service requests across its network. 

Netpeak’s data-driven approach also demonstrated that thoughtful UX optimization is not just a design exercise — it’s a business lever that directly impacts user engagement and business performance. 

“Clarity allowed us to see real user scenarios, uncover subtle interaction barriers, and understand how visitors make decisions on the website,” said Diachenko. “Today, Clarity analytics has become an integral part of our continuous improvement process across all projects.”

How instacar Used Microsoft Clarity to Streamline Digital Leasing and Increase Conversions   

When instacar set out to modernize vehicle leasing in Greece, they needed visibility into every step of the customer journey. By using Microsoft Clarity to understand real user behavior, the team uncovered hidden friction, improved usability, and boosted conversions across web and mobile. 

About instacar 

Launched in 2019 by Antonis Samothrakis and Antonis Zois, instacar is redefining how people and businesses in Greece access vehicles. What started as a vision to modernize the rigid leasing industry has evolved into a fully digital mobility platform — one that combines flexibility, transparency, and customer-first design. 

Today, instacar offers a seamless digital leasing experience for both individuals and small-to-medium businesses. Through its website, mobile app, and internal fleet management system, customers can lease, buy, or manage vehicles end-to-end — from selecting a car to signing, uploading financial documents, and scheduling delivery. 

As the platform expanded, so did its need to ensure every digital interaction — from quote requests to document uploads — was intuitive, fast, and reliable. 

To solve this problem, Dimosthenis Avgeris, Head of Product at instacar, decided to dig deeper than surface-level metrics and understand each of these user interactions.   

The Challenge 

instacar’s booking process is the heartbeat of its business. The journey involves multiple critical steps, including requesting a leasing quote, uploading financial documents, completing payments, and finally confirming delivery. 

But while high-level analytics tools showed drop-offs within the flow, the why behind them remained unclear. 

“Users often dropped off or made errors, but it wasn’t clear at which step or why,” said Avgeris. “Since most of our traffic is mobile, we needed to be sure the flow was robust on all device types and screen sizes—something that wasn’t visible with numbers alone.” 

The team faced several challenges: 

• Unclear drop-off points in the quote and document upload flow. 

• Mobile usability issues, with CSS or UI inconsistencies affecting experience on certain devices. 

• Friction in exploration, as users navigated car listings, filters, and pricing tools. 

• Limited visibility into how users understood the platform’s unique selling points or handled complex interactions like financial form uploads. 

Traditional tools like Google Analytics provided aggregate data but lacked the session-level insight needed to identify and fix specific moments of confusion or frustration. 

That’s where Clarity came in. 

The Solution 

To bridge that gap, instacar implemented Microsoft Clarity across both its website and mobile app. 

With Clarity’s session recordings, heatmaps, and smart events, the team gained the visibility they needed to: 

• Watch real user sessions end-to-end. 

• Detect rage clicks, slow load times, and usability issues. 

• Track engagement with key elements like filters, forms, and galleries. 

“Monitoring the full funnel with Clarity meant we could quickly detect where users experienced delays, confusion, or technical difficulties, and make targeted improvements,” Avgeris explained.

By combining Clarity’s qualitative insights with quantitative metrics, instacar’s product, engineering, and marketing teams could prioritize high-value fixes and move quickly from insight to action. 

What They Changed 

Using insights from Microsoft Clarity, instacar launched a series of data-driven UX and performance improvements across its booking flow and website: 

1. Smart Filters for Car Discovery 

• Redesigned the car listing filters to be more intuitive and mobile-friendly. 

• Made the entire filter row clickable instead of just the checkbox, reducing frustration and improving the speed of product exploration. 

2. Pagination Implementation 

Added pagination to long lists of cars, improving page performance, and making it easier for users to navigate listings without feeling overwhelmed. 

3. Car Gallery Redesign 

• Revamped the car image viewing experience with an enhanced gallery and mobile navigation. 

• Added zoomable images and easier swipe functionality to make browsing vehicle details smoother and more engaging. 

4. Streamlined Financial Form & Document Uploads 

• Redesigned the multi-step quote and financial data collection process. 

• Simplified document upload screens with clear CTAs, error handling, and guidance to reduce user confusion. 

• Ensured the flow worked seamlessly across devices and screen sizes. 

5. Fully Digital “Add Driver” Feature 

• Transformed a previously manual, pre-delivery process into a self-service flow accessible in both app and web experiences. 

• Enabled subscription owners to invite additional drivers by email, with invitees completing the process digitally. 

• Incorporated clear CTAs, required uploads, and in-flow error messaging for better guidance. 

6. Marketing Campaign Visibility 

• Redesigned promotional elements on the car page and car list experiences to reduce cognitive load and highlight active campaigns more effectively. 

• Reorganized sections like “Similar Cars” to improve product discovery and encourage exploration. 

7. Overall Usability & Friction Reduction 

• Addressed UI inconsistencies and device-specific issues identified in Clarity session recordings. 

• Optimized interactive elements to reduce frustration, such as rage clicks on filters or gallery navigation. 

• Implemented small but meaningful UX tweaks across the booking flow, vehicle listings, and post-quote actions. 

The Results 

The cumulative effect of Clarity-driven improvements was significant: 

Performance & Stability
28% decrease in average page load time	25% reduction in rage clicks from slow-loading content	14% decrease in mobile session abandonment
User Experience & Engagement
17% increase in image interaction rates	13% increase to user engagement times	21% increase in user engagement with the pricing filter
26% increase in filter-driven searches	18% more cars viewed per user session	90% reduction in rage clicks on filters
Conversion & Funnel Progression
7% increase in conversions	49% increase in post-quote form completion rates	15% increase in form submission rates for cars featured in active campaigns
61% increase in add driver completion rates	100%+ increase in add driver interactions
Support & Operational Efficiency
12% reduction in customer support inquiries	57% reduction in customer support calls for requests to add drivers	Reduced manual processing time by streamlining credit workflows

These enhancements not only improved conversion rates and reduced support workload but also created a smoother, more intuitive digital experience that strengthened user trust. 

“Microsoft Clarity proved invaluable by offering detailed, real-time insights into user behavior that traditional analytics overlook,” said Avgeris. “It revealed precise pain points, unexpected user paths, and areas of friction across our site, enabling us to prioritize fixes based on actual user struggles rather than assumptions.” 

Conclusion 

For instacar, Clarity has become more than a UX optimization tool; it’s an integral part of their product development process. By combining behavioral data with experimentation and cross-team collaboration, the company continues to refine its digital experience and accelerate growth. 

“Clarity helped us see exactly how users interact with our website, app & internal fleet management tool, highlighting frustrations and showing us where to focus our efforts,” said Avgeris. “Clarity is now part of how we make ongoing improvements, with decisions grounded in what users actually do, not just what we assume.” 

By keeping the customer’s real journey at the center, and using Clarity to illuminate it, instacar continues to deliver on its mission: making modern mobility simple, flexible, and digital for everyone in Greece. 

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How AllEvents Uses Microsoft Clarity to Optimize Experiences for 20M+ Users 

When rapid growth revealed hidden friction in their digital experiences, AllEvents turned to Microsoft Clarity to uncover the “why” behind user behavior — turning insights into impactful product decisions. 

About AllEvents 

AllEvents is an online platform that helps users discover events, activities, and things to do in cities around the world. It was founded in 2011 by Amit Panchal and Ruchit Patel with a simple but ambitious mission: to make event discovery effortless. 

Over the years, the platform has grown into a global product operating in more than 20 countries, connecting over 20 million users with events they care about. Its mobile app has surpassed 2 million downloads — becoming a go-to solution for people looking to explore what’s happening nearby. 

But as AllEvents expanded its reach, new challenges began to emerge — especially when it came to optimizing user experience at scale. 

To solve this problem, Paras Makhija, the B2C growth strategist at AllEvents, decided to dig deeper than surface-level metrics and see what was really going on. 

The Challenge 

AllEvents’ rapid growth brought scale — but it also brought complexity. With over 10 million active users across both web and mobile platforms, understanding how users actually interact with the product became increasingly difficult. 

As the team rolled out new features, they found they could measure what users were doing, but not why they were doing it. This made it hard to validate features, understand drop-offs, or learn what was working — especially with such a large and diverse global audience. 

“We needed to know: Were users finding value? Where were they struggling? What was going unseen?”

Paras Makhija, B2C Growth Strategist, AllEvents

Several pain points stood out: 

• High bounce rates on the website: Many users were dropping off within the first 10 seconds — even on landing pages that were highly targeted and strategically designed to convert. 

• App homepage drop-offs: Many users weren’t progressing beyond the app’s homepage. They weren’t tapping into event categories, listings, or recommendations. This raised a red flag about potential issues with discoverability or relevance. 

• Low engagement during A/B testing: Features the team believed would increase engagement — such as new navigation elements or CTAs — sometimes produced ambiguous or underwhelming results. 

Traditional analytics tools, with metrics like page views and bounce rates, were able to highlight what was happening on the surface. But with a global user base spanning a wide range of behaviors, cultures, and preferences, Makhija and his team needed something that could go deeper — helping them see the real reasons behind user behavior. 

That’s when they adopted Microsoft Clarity. 

The Solution 

AllEvents integrated Microsoft Clarity into their website and used the Clarity Flutter SDK to bring the same behavioral insights into their mobile app. This allowed the team to capture a unified view of user interactions across both platforms.

Clarity quickly became central to AllEvents’ product decision-making process. Its session recordings, heatmaps, and insights gave the team a clearer view into the user journey — allowing them to validate hypotheses, identify friction points, and build with more confidence. 

“We needed to see things from the user’s perspective — clicks, hesitations, rage taps, scroll depth — all within context. That’s where Clarity’s visual insights changed the game,” said Makhija. 

With Clarity, the team was able to uncover several key insights that challenged their assumptions and led to real product improvements. 

On the Website 

• Heatmaps and recordings exposed unexpected user behavior: Users were consistently attempting to click on or download event banners — even though these weren’t designed to be interactive. This suggested untapped engagement potential. 

• The “View Map” feature emerged as surprisingly important: While the team initially believed the event map was rarely used, Clarity showed it was actually one of the most clicked elements on the page. This insight flipped internal assumptions and showed the potential for a more prominent map experience. 

In the Mobile App 

• Session recordings revealed confusion and disorientation: Users scrolled the mobile homepage with hesitation, missed key CTAs, and bounced quickly. What initially looked like a content problem turned out to be an issue of personalization. 

• The homepage lacked relevance for both new and returning users: Without contextual or personalized content, users didn’t feel guided or engaged. Clarity helped the team recognize this as a major opportunity for improvement. 

Across Global Markets 

• Geo-specific behavioral analysis uncovered cultural UX differences: With users in more than 20 countries, the team needed to understand how behaviors varied by region. Clarity enabled analysis of sessions tied to specific user IDs and geographic segments, allowing for localized hypotheses and region-specific design experiments. 

“Watching real users interact with our platform — in all their scrolls, pauses, rage taps, and exits — helped us identify friction points that numbers alone couldn’t surface.” 

Paras Makhija

What They Changed 

Clarity’s insights led AllEvents to make several high-impact changes across their digital experience: 

Event Banner Interaction Enhancements 

Heatmaps and session replays showed that the event banner on listing pages had the second-highest click volume — despite having no interactive features. This revealed a major missed opportunity. In response, the team: 

• Enabled banner zoom/enlarge functionality. 

• Allowed users to save, share, or RSVP directly from the banner. 

This small UX change led to a meaningful boost in engagement, with users actively sharing events — effectively turning each banner into a lightweight branding asset. 

Map Feature Optimization + New Revenue Stream 

Data from Clarity revealed that the “View Map” button was the third-most clicked element on event pages. Contrary to assumptions, users wanted to see — and interact with — event locations. The team responded by: 

• Making the map more prominent. 

• Adding contextual actions like RSVP and Share within the map view. 

They also took it one step further: when they noticed rising user interest in nearby accommodations, they integrated Stay22 Maps, allowing users to explore and book nearby hotels directly. This created a better experience for users and a brand-new, organic revenue stream for AllEvents. 

App Homepage Redesign & Personalization 

The session recordings made it clear that the app homepage wasn’t connecting with users. In particular, the lack of personalization was causing confusion and quick exits. 

To address this, AllEvents rolled out a complete homepage overhaul, with key new features: 

• Dynamic greetings that change each time the app is opened. 

• Happening Vibes — Instagram-style stories that highlight trending events. 

• Top Picks For You — personalized suggestions based on user behavior. 

• Social Discovery — tools to find events friends are attending. 

These features collectively added relevance, delight, and structure — giving users stronger reasons to engage and explore. 

The Results 

After implementing the changes informed by Clarity, AllEvents saw immediate, measurable improvements across both web and mobile. 

Website 

• Over 10,000 event banner downloads in the first month after launch — transforming a static asset into a powerful tool for organic event promotion. 

• The map interaction redesign led to increased engagement and enabled the Stay22 integration, opening a new monetization stream. 

• The addition of a Share button contributed to 5% of all RSVPs. 

• Overall RSVP conversions from event pages jumped by 10%. 

Mobile App 

• Happening Vibes (Stories) generated 6,000+ views in just 15 days, increasing content discovery and session duration. 

• Homepage-to-event navigation improved by 10%, strengthening a key user journey. 

• User feedback reflected the impact — app reviews and ratings pointed to increased satisfaction and appreciation for the new, personalized experience. 

“Clarity helped bring our users’ experiences into focus, and we turned those learnings into product decisions that made our platform more engaging, more usable, and more loved.”  

Paras Makhija

Conclusion 

Clarity didn’t just help AllEvents identify product issues — it helped them uncover growth opportunities. It gave them a clear view into real user behavior and provided the insights needed to act quickly and effectively. For Makhija and the team, Clarity is now part of their daily workflow. 

“We don’t just check Clarity — we binge-watch it,” Makhija said. “It’s like Netflix for product people: every session tells a story, and every rage click is a plot twist. It’s simple, powerful, and honestly… kind of addictive.” 

By combining user empathy with hard data, AllEvents continues to grow as a global platform — delivering relevant, intuitive, and engaging experiences for millions of users around the world. 

How Netpeak Uses Microsoft Clarity to Elevate UX and Boost Conversions for Global Brands 

Netpeak, Ukraine’s top digital marketing agency, specializes in scaling mid-sized and enterprise brands through data-driven strategies and exceptional user experiences. To level up their UX and CRO services, they turned to Microsoft Clarity — gaining rich behavioral insights that transformed client outcomes and unlocked new growth potential. 

The Challenge: Seeing Beyond the Numbers

Netpeak works with high-profile clients like Vodafone, Puma, Domino’s, and OLX — brands that expect smart, actionable strategies, not guesswork. 

While traditional analytics tools like Google Analytics offered broad metrics like bounce rate or average session duration, they couldn’t answer key questions: 

Why are users dropping off here? 

Which page elements are being ignored? 

What frustrates visitors during their journey? 

These blind spots created friction in conversion optimization workflows. Without real visibility into user behavior, UX and CRO decisions often relied on assumptions or time-consuming manual research.

“Before Clarity, we were missing the visual depth and context needed to fully understand how users were engaging — or failing to engage — with our clients’ websites.” 
— Daniel Minin, Head of UX/UI and Partner at Netpeak

The Solution: Microsoft Clarity’s Visual, Actionable Insights 

Netpeak integrated Microsoft Clarity to complement their existing analytics stack — giving their team the tools to analyze real behavior, uncover conversion barriers, and prioritize impactful UX changes. 

Clarity stood out from other tools for its unique mix of: 

• Click, Scroll & Area Heatmaps that highlight how users engage with every element on a page 
• Session Recordings that show real user journeys in high fidelity 
• AI-powered filters to segment traffic and spot trends by source, device, or engagement level 
• Rage click and dead click tracking to identify sources of user frustration 
• Zero cost and minimal performance impact, making it easy to implement across projects 

“Clarity didn’t just show us metrics. It helped us see what our users were actually doing — and where they were getting stuck. That changed how we build and optimize sites.” 
— Daniel Minin 

Actions Taken: Design Decisions Backed by Behavioral Data 

Armed with Clarity, Netpeak could validate assumptions and make confident, high-impact decisions for their clients. 

On a leading e-commerce site for home appliances: 

Clarity heatmaps revealed that users gravitated toward product origin, warranty details, and delivery options — often skipping other content. The Netpeak team redesigned the product pages to elevate these trust-building elements. 

Result: Add-to-cart conversion rate jumped by 7.36%. 

On a service-based business homepage: 

Session recordings showed that users were ignoring a large autoplay video placed in the first fold — a major load-time culprit. Removing the video improved both performance and engagement. 

Result: Page load time dropped, and page depth increased by 23.07%. 

On the Zavezu website redesign: 

Clarity exposed multiple conversion blockers — including too many CTAs and cluttered layouts. The team simplified the homepage by keeping only one primary CTA and removing non-essential content blocks. 

Result: Smoother navigation, faster load times, and a more intuitive user experience across all devices. 

See full Zavezu case study → 

“Using Clarity, we were able to remove guesswork and prioritize only the most meaningful changes. It made our UX process more efficient and impactful.” 
— Daniel Minin 

Results: Tangible Wins Across Clients and Industries 

By using Clarity as a core part of their UX and CRO process, Netpeak achieved: 

• Higher conversions across key pages by redesigning around what users care about most 
• Faster site speed by eliminating heavy or underperforming elements 
• Greater insight into user frustration and drop-off zones 
• Smarter prioritization of what to test and change — reducing time-to-impact 

And because Clarity is free and easy to deploy, the team could quickly onboard it across multiple projects without budget or IT constraints. 

Key Learnings & Takeaways 

Netpeak now recommends Microsoft Clarity as a must-have tool for any team serious about improving website performance. 

Why Clarity Stands Out: 

• No impact on site speed 
• 100% free, forever 
• Actionable insights, not just metrics 
• Easy to use for teams of any size 

Whether optimizing enterprise ecommerce funnels or simplifying a service landing page, Clarity enables Netpeak to make every visitor interaction count. 

Thanks to Clarity, they’ve helped their clients turn traffic into results. They now use it across nearly all their CRO projects.

Most companies focus heavily on driving traffic. But at a certain point, acquiring more traffic becomes expensive. Clarity allows you to maximize the value of your existing traffic by improving conversion rates and usability.

–Daniel Minin , Head of UX/UI and Partner at Netpeak

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Maven Collective Marketing Utilizes Microsoft Clarity to Drive Deeper Insights and Elevate Client Success

Maven Collective Marketing, founded by CEO Erica Hakonson, a veteran with profound insights from her tenure as a Microsoft Technology Adoption Program Manager, specializes in crafting bespoke digital marketing strategies. Since its inception in 2012, they have exclusively served Microsoft Partners, leveraging 18 years of global experience to deliver award-winning solutions in branding, SEO, content marketing, and lead generation. Recognized as the 2024 Top Digital Strategy Firm, 2024 Best Company to Work With, and the 2023 B2B Agency of the Year, Maven Collective has consistently demonstrated unparalleled expertise in the Microsoft ecosystem, winning over 190 industry accolades. As a certified partner of Microsoft Ads, Google Ads, HubSpot, and others, they have a proven track record of success for their clients. 

The Challenge

As digital landscapes evolve, the complexity of user interactions on websites intensifies, highlighting the limitations of traditional analytics tools. These tools, while rich in quantitative data, lacked the nuanced insights needed to fully understand and improve user experiences. Maven Collective Marketing recognized the necessity to not only gather data but to derive actionable insights that could boost user engagement and conversion rates on their clients’ websites. 

They saw a critical need for deeper insights into user behavior. Traditional analytics provided general data on traffic and basic user metrics but failed to offer detailed visualizations crucial for identifying and addressing specific user pain points. 

The Solution: Microsoft Clarity

To address the limitations of traditional analytics, they implemented Microsoft Clarity, which allowed them to visually capture and analyze user interactions on their clients’ websites. Clarity enabled them to make more informed, data-driven decisions by providing a granular view of user behavior that traditional methods could not offer. By utilizing Clarity’s comprehensive features, including heat maps, session recordings, and user paths, they identified and addressed hidden friction points, optimized user journeys, and significantly improved website performance and conversion rates. 

The adoption of Microsoft Clarity represented a pivotal shift in their analytics approach. Its robust capabilities allowed them to delve deeper into user behavior, providing insights that were previously inaccessible. With tools like heat maps and session recordings, they could visually trace the user’s journey, uncover obstacles, and gain a deeper understanding of user interactions, enhancing the strategic adjustments on their clients’ websites. 

Actions Taken

They tailored their strategies based on insights gained from Clarity: 

• MSP Client: Heatmaps revealed that crucial CTAs were not prominently displayed. By repositioning these CTAs to catch the user’s eye, they significantly improved visibility and user action rates. 
• Internal Marketing: For their own website, scroll maps showed that important content, like their service overview video, was being overlooked. They adjusted the placement to ensure optimal visibility. Additionally, rage click analysis on their contact forms led to a redesign, making them more intuitive and user-friendly, thereby improving the lead capture process.

Results Overview

The strategic enhancements informed by Microsoft Clarity were transformative: 

• Repositioning CTAs for their MSP client resulted in a 200% surge in form submissions.  

• Optimizing homepage video placement on Maven Collective’s Homepage increased video impressions and completion rates by 35%.  

• Strategic content placement, informed by Clarity data, improved the visibility and effectiveness of marketing materials, contributing to higher lead generation for their internal marketing. With additional details added to their form, they have seen a 400% increase in form submissions year-over-year.  

 

Key Learnings for Maven

Microsoft Clarity has equipped Maven Collective Marketing with crucial insights into user behavior, enhancing our capability to: 

• Visualize user paths and optimize website flow, guiding users towards intended actions. 

• Identify and address dead clicks and rage clicks, improving user satisfaction and pinpointing areas for improvement. 

• Strategically position content using heatmaps and scroll maps for maximum visibility and engagement. 

The integration of Microsoft Clarity has bridged the gap between traditional analytics and deep user experience insights, empowering them to make data-driven decisions that boost website performance and drive better business outcomes for their clients. They continuously adapt their strategies based on Clarity insights to ensure optimal engagement and conversion on their clients’ websites. 

Clarity has revolutionized our approach, allowing us to spot and fix user issues like confusing navigation and unclear calls-to-action. This has significantly boosted our clients’ results. 

– Mandy Brar, Performance Lead, Maven Collective Marketing

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Switas is a growth consultancy founded in Istanbul, specializing in helping businesses achieve sustainable growth through optimizing digital performance. The company focuses on services such as Conversion Rate Optimization (CRO), product development, and strategic growth management. The brain behind the business is Çağdaş Polat, the Co-Founder of Switas and an experienced digital growth consultant. He oversees the companies strategic planning and works closely with clients across various sectors to implement cutting-edge tools, such as Microsoft Clarity, to solve complex user experience challenges. One of those clients that Switas recently helped onboard and implement with Microsoft Clarity was byFood.com, a leading online platform that connects users with unique culinary experiences in Japan. From booking food tours to finding the best local restaurants, byFood.com enables tourists and locals alike to discover the rich culture and flavors of Japan through engaging blog content related to Japanese cuisine, food culture, and travel experiences.

Learn how Switas achieved the following improvements in just three months:

• 10% increase in blog conversions
• 12% reduction in cart abandonment rates
• 7% increase in overall cart conversion rates

The Challenge

Switas was seeking deeper insights into user behavior on its clients’ digital platforms to address pain points that were negatively impacting user experience and conversion rates. Before adopting Microsoft Clarity, they relied on tools like Google Analytics, Hotjar, and Yandex Metrica to gather behavioral data. However, these tools lacked comprehensive session analysis and detailed behavioral data needed to fully understand user interactions and optimize conversion paths.

For byFood.com, Switas identified a critical issue: users were abandoning the checkout process and they wanted to understand why.

How Microsoft Clarity Helped

Switas implemented Microsoft Clarity to overcome these challenges. Using Clarity’s rage clicks feature, they identified areas where users were repeatedly clicking out of frustration, revealing problematic aspects of the user interface. Additionally, Clarity’s JavaScript error tracking uncovered technical glitches that were affecting the site’s functionality. By pinpointing these issues, the team was able to resolve the frustrations that were leading users to abandon their purchases. The team found Clarity’s live recordings feature particularly beneficial. This allowed them to observe real-time user behavior, providing a detailed view of the checkout process where users were encountering problems. Due to confusing navigation and unclear form instructions, which was significantly impacting conversions and revenue, Switas recommended and implemented changes to byFood.com’s navigation and form instructions.

Actions Taken

By analyzing click heatmaps and rage clicks data on byFood.com’s blog pages, Switas identified areas of user frustration and recommended a new navigation path for sub-items within the blogs. This led to a 10% increase in conversions and improved overall user interaction with the content.

It was observed that blog post titles without links were still being clicked on. However, since there was no actual link in the post, users were bouncing from some of the most visited pages without engaging further. To address this, the structure of the listing items in blog posts was updated to include clickable links

The version on the right, which featured clickable subheadings, was tested against the version on the left, where the subheadings were not clickable. The results showed that the right-side version was more effective.

By addressing a major bottleneck in the user journey, these modifications were made swiftly, and the team used Clarity’s tools to monitor the impact of these changes, iterating as necessary to optimize the user experience further.

Outcomes

Following the implementation of Microsoft Clarity-driven optimizations, Switas observed a 12% reduction in cart abandonment rates and a 7% increase in overall conversion rates within a three-month period for byFood.com. These improvements significantly enhanced user satisfaction and boosted revenue. The actionable insights from Clarity allowed Switas to continuously refine the user experience, demonstrating the effectiveness of Clarity’s features in driving real business results.

Key Learnings

The team highlighted Microsoft Clarity as a product built with practical, real-world use cases in mind by real product people who understand the challenges companies like Switas face. Features such as rage clicks and JavaScript error tracking proved invaluable in identifying user frustrations and technical issues, enabling targeted improvements that directly impacted user experience and conversion rates. Clarity’s intuitive, product-focused design allowed Switas to implement swift, data-driven solutions that delivered measurable outcomes.

“Microsoft Clarity has been a game-changer for Switas, helping us quickly identify and solve UX issues. Features like rage clicks and JavaScript error tracking provided actionable insights, while live session recordings allowed us to optimize in real-time, boosting user satisfaction and conversions. 

– Çağdaş Polat, Co-Founder of Switas

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Scrape.do Enhances Conversion Rates and Ad Campaign Effectiveness with Microsoft Clarity

Scrape.do, a cutting-edge web scraping API, helps businesses access critical data from across the web, offering unparalleled flexibility and efficiency. While the platform’s technical capabilities are well-recognized, Scrape.do wanted to optimize its website to boost conversion rates and maximize the effectiveness of its online ad campaigns. The challenge was to understand user behavior better and make data-driven improvements that would lead to more trial sign-ups and higher ROAS (return on ad spend).

The goal was to increase the number of conversions from website visitors and enhance the impact of paid advertising efforts by making strategic adjustments based on user interactions and behavior.

How Microsoft Clarity Provided Key Insights

1. Boosting Conversion Rates by Streamlining the User Journey

Identifying Friction Points: Using Clarity’s session recordings, Scrape.do discovered that many potential customers were abandoning the sign-up process at the form submission stage. The recordings revealed that users were hesitating due to the length of the form and unclear instructions.

Solution: Scrape.do simplified the sign-up form, reducing the number of required fields and adding tooltips to guide users through the process. Additionally, they introduced a progress indicator to show users how close they were to completion, which significantly reduced drop-offs.

Result: This optimization led to a 28% increase in trial sign-ups, as the improved user journey made it easier and more appealing for visitors to complete the registration process.

2. Optimizing Ad Campaign Landing Pages for Higher ROI

Understanding Ad Landing Page Performance: Clarity’s heatmaps and click analytics showed that visitors from ad campaigns were not engaging with the primary CTA on the landing page. Most clicks were concentrated on secondary elements, which detracted from the main conversion goal.

Solution: Scrape.do redesigned the landing pages for their ad campaigns, focusing on a single, clear call-to-action. They removed distractions and highlighted the benefits of signing up for a trial right above the fold.

Result: This change led to a 12% increase in conversions from paid ads, directly improving the return on ad spend (ROAS) and making the campaigns more cost-effective.

3. Increasing Ad Effectiveness Through Behavioral Insights

Refining Targeting with User Behavior Data: By analyzing rage clicks and dead clicks (clicks on non-interactive elements), Scrape.do identified areas where users were frustrated or misled by ad content or landing page design. They noticed that some ads were leading users to believe they were getting something different than what the landing page offered.

Solution: Scrape.do adjusted their ad copy to more accurately reflect the content and offer on the landing page, ensuring that user expectations were met. They also fine-tuned the design to align better with the user’s journey from ad click to conversion.

Result: This resulted in a 20% decrease in bounce rates on ad landing pages and a 15% increase in qualified leads, indicating that users were more aligned with the content they encountered after clicking on an ad.

4. Enhancing Product Page Engagement and Reducing Cart Abandonment

Insights into Cart Abandonment: Clarity’s funnel analysis revealed that a significant number of users were abandoning their carts after reaching the pricing page. Session recordings showed that users were hesitant due to the lack of clear information about payment options and concerns about the checkout process.

Solution: Scrape.do revamped the pricing page to include more detailed information about payment options, including FAQs, and added trust badges to reassure customers. They also streamlined the checkout process to reduce the number of steps required to complete a purchase.

Result: These changes led to a 25% reduction in cart abandonment and a corresponding 18% increase in completed purchases, driving more revenue directly from the website.

Results Overview

• 28% Increase in Trial Sign-Ups: Simplifying the sign-up process and reducing friction led to a higher conversion rate.
• 12% Increase in Conversions from Paid Ads: By optimizing landing pages and aligning them with user expectations, Scrape.do significantly boosted its ad campaign effectiveness.
• 20% Decrease in Ad Landing Page Bounce Rates: Improved ad targeting and landing page relevance led to better user engagement and fewer bounces.
• 18% Increase in Completed Purchases: Enhancements to the pricing page and checkout process reduced cart abandonment, leading to more sales.

Key Learnings for Scrape.do

• Simplicity is Key: Reducing friction in the user journey, whether in sign-up forms or checkout processes, can have a substantial impact on conversions.
• Consistency Across Ad Campaigns: Ensuring that ad content aligns closely with landing page offers and design is crucial for maintaining user trust and driving conversions.
• Behavioral Data Drives Effective Targeting: Utilizing insights from user behavior, such as rage clicks and session recordings, can refine ad targeting and landing page design, leading to better performance and ROI.
• Clear Communication on Pricing Pages: Providing transparent and detailed information about pricing and payment options helps to reduce cart abandonment and increases trust with potential customers.

This case study showcases how Scrape.do, through the strategic use of Microsoft Clarity, was able to enhance its website’s performance, leading to significant improvements in conversion rates and ad campaign effectiveness.

Using Microsoft Clarity has been a game-changer for us at Scrape.do. It provided deep insights into user behavior that allowed us to make targeted improvements, resulting in significant increases in conversions and ad campaign effectiveness. The clarity and actionable data it offers are invaluable for optimizing our digital strategies 

– Bugrahan Saka, Growth at Scrape.do

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InterTeam is a premium paid advertising agency that specializes in SaaS & professional services, primarily B2B. The agency manages campaigns on platforms such as Google Ads, Microsoft Ads, Facebook/Instagram Ads, and LinkedIn Ads. In addition to advertising, InterTeam provides supplementary services such as conversion tracking implementation, landing page design and development, creative design, and CRM consultation. Their clientele ranges from small startups to large corporations, all benefiting from their focus on generating qualified leads and driving revenue.

Founded in 2022, InterTeam was established by Cole Furrh, a seasoned paid advertising expert with nearly a decade of experience. Cole has a strong background in managing complex and niche advertising campaigns, especially in the professional services and SaaS sectors. His expertise lies in creating highly customized ad strategies across multiple platforms, tailored to the unique needs of each client. With a full-funnel marketing skillset, Cole leads InterTeam in delivering top-tier solutions, including landing page conversion optimization and advanced tracking implementations.

Challenge

InterTeam was seeking a solution to address specific challenges with their landing pages. They needed a way to audit these pages for potential design flaws, better understand user engagement, and identify sections that caused visitors to bounce. These insights were critical for optimizing the performance of their PPC campaigns and improving overall user experience.

InterTeam’s decision to implement Microsoft Clarity was prompted by a recommendation from one of their Jr. Media Buyers. Before adopting Clarity, InterTeam had experimented with several paid solutions, but found little value in these tools. One major drawback was the negative impact on page load speeds, which not only affected user experience but also hurt conversion rates and increased cost-per-click (CPC) in their PPC campaigns.

How Clarity Helped

Microsoft Clarity provided InterTeam with immediate value, offering a comprehensive set of features that addressed their key challenges. The team leveraged almost every feature of the platform and began exploring its integrations as well. Here’s how InterTeam utilized Clarity’s key functionalities:

Session Recordings:
Session recordings became a vital tool for analyzing visitor behavior, particularly for those who clicked on ads. These recordings revealed that certain campaigns were attracting visitors who left the page almost immediately, likely indicating bot activity. The recordings also helped identify sessions with abnormal mouse movements, another sign of bot traffic. By adjusting their campaigns to exclude these low-quality clicks, InterTeam saved significant costs and prevented poor-quality leads from affecting campaign performance.

Heat & Scroll Mapping:
InterTeam used Clarity’s heat mapping feature to assess how users interacted with different sections of their landing pages. By analyzing click rates on various sections, they removed under-performing content and moved high-engagement sections further up the page to improve visibility.
Scroll maps also allowed them to pinpoint where users were dropping off. This insight helped the team decide whether to reduce the content in certain sections or remove them entirely, leading to more optimized landing pages.

Before

After

Dead Clicks:
Clarity’s dead click feature helped identify broken functionality on the landing pages, such as non-working buttons or icons that appeared interactive but were not. By reviewing recordings, InterTeam was able to promptly address these issues, improving the overall user experience and reducing confusion on the page.

Incorporating Clarity’s tools helped InterTeam optimize their campaigns, refine landing pages, and reduce unnecessary ad spend, all while improving lead quality and campaign performance.

Actions Taken

InterTeam found several features of Microsoft Clarity to be particularly beneficial, with dead clicks standing out as the most impactful. This feature, which they had not been aware of before using Clarity, provided immediate value by identifying heavily interacted-with areas of client websites that were not functioning properly.

A notable example involved a client with an outdated website and poor structure. After installing Clarity, InterTeam discovered that approximately 5% of the site’s clicks were dead clicks. Given the site’s substantial traffic, this statistic was concerning. Upon reviewing session recordings, the team found a page with six buttons that led visitors to invalid URLs. These buttons were previously linked to gated content offering calendar template downloads. The team realized that these clicks were likely from high-quality leads intending to access the lead magnet content.

As a result of these insights, InterTeam took the following actions:

• New Landing Page Creation: They developed a new, conversion-optimized landing page specifically for the calendar template download, following best practices to ensure a fast page load speed to minimize bounce rates.
• Redirecting Traffic: All invalid URLs associated with the dead clicks were redirected to the new landing page, ensuring that future traffic from these clicks would be properly directed to the optimized content.

These changes helped recapture valuable lead opportunities and improved the overall user experience on the client’s site.

Outcomes & Improvements

Following the implementation of Microsoft Clarity and the subsequent changes, InterTeam saw immediate and impressive improvements in performance:

Lead Generation:
Within just one week of launching the new landing page, 14 new leads converted by filling out the form to download the calendar template. Most of these leads were highly qualified, using verifiable business email addresses. Given that the client’s product was a high-ticket B2B SaaS solution, each lead had the potential lifetime value of several thousand dollars. The projected ROI from this exceeded $20,000.

Sustained Results:
With no additional ad spend, InterTeam was able to generate over 20 leads per month using Clarity’s insights to optimize the landing pages. This lead generation increase was achieved purely through improvements in site functionality and user experience, highlighting the significant impact of Clarity’s tools on performance.

Shareable Learnings/Takeaways

Key takeaways from using Clarity include the ability to strategically optimize landing page designs for maximum conversion rates. By leveraging Clarity’s features—such as session recordings, heat maps, and dead click analysis—InterTeam can make data-driven decisions that directly improve lead quality and ROI without additional ad spend. These insights have empowered the team to fine-tune their approach, resulting in consistently higher conversion rates and greater campaign efficiency.

Microsoft Clarity has proven to be a valuable tool for InterTeam by providing enhanced control over the post-ad conversion process. The platform’s deep insights allowed the team to quickly identify and resolve issues on landing pages, preventing potential performance setbacks. Through the strategic use of Clarity, InterTeam significantly improved its website’s performance, leading to higher conversion rates and greater ad campaign effectiveness, all while driving substantial ROI without any additional advertising costs.

Clarity is the best free marketing tool on the internet. Period. Clarity has improved our ability to identify issues on our pages, understand which sections are high and low performing and analyze the quality of our traffic, leading to a significant increase in our landing page conversion rates and thousands of dollars in ad budget saved. The tool also helped us identify dead clicks which lead to 20+ new organic leads per month out of thin air.

– Cole Furrh, Founder of Interteam

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Supademo’s Success in Optimizing Onboarding and Boosting Engagement

Supademo, co-founded in 2023 by Joseph Lee, is an AI-powered platform that enables B2B software companies to create interactive product demos. Targeting Customer Success, Sales, and Marketing teams, Supademo’s interactive demos simplify onboarding, enhance customer enablement, and drive product adoption. The platform is utilized by companies such as Beehiiv, Turo, and Jotform to tell compelling product stories, scale onboarding, and close more deals. Supademo’s mission is to empower one million businesses to grow and engage their customers through effective product communication.

The Challenge

Supademo faced a significant challenge during its onboarding process. Users were experiencing delayed activation due to a lack of guidance, causing them to struggle in reaching key milestones and ultimately reducing long-term engagement. Relying on manual feedback and focus groups was insufficient for understanding where and why users were dropping off. This issue was critical because it prevented users from experiencing their platform’s core benefits early, impacting their engagement and long-term retention. By identifying where users got stuck, they could streamline the experience and guide them to key features faster. These limitations prompted Supademo to seek a more powerful, visual tool to better understand and address user behavior.

The Solution: Microsoft Clarity

To overcome these challenges, Supademo integrated Microsoft Clarity into its platform. Clarity offered a suite of tools that included session replays, heatmaps, and smart events which enabled the Supademo team to pinpoint areas of user friction during onboarding. With Clarity, Supademo gained granular insights into user behavior based on factors like devices, regions, and individual sessions, helping the company refine its onboarding experience. These insights helped them understand user drop-offs, optimize key activation flows, and ensure users stayed engaged throughout the platform, leading to significant improvements in user activation and onboarding completion rates. This ultimately reduced the time it took for users to reach their “aha!” moment within their platform.

Actions Taken

Supademo leveraged Clarity’s session recordings to observe users’ real-time interactions and identify where confusion or drop-offs occurred.

They were able to filter down to really specific, granular sessions that mapped down to the ICPs, devices, and regions they wanted to observe. These insights helped them understand user drop-offs, optimize key activation flows, and ensure users stayed engaged throughout the platform, leading to significant improvements in user activation and onboarding completion rates.

Additionally, the heatmaps provided key insights into which features users engaged with the most, allowing Supademo to optimize key activation points. The filtering options offered by Clarity enabled the team to analyze specific sessions based on referring URLs, devices, and clicks, ensuring precise and actionable insights.

Based on the data gathered from Clarity, Supademo redesigned its onboarding flow, simplifying steps and refining navigation. These modifications significantly reduced user confusion and increased activation rates, leading to a more streamlined and intuitive user experience.

Before

After

Results Overview

The implementation of Clarity-driven changes resulted in notable improvements for Supademo:

• A 10% increase in onboarding completion
• A 20% boost in user activation rates
• A 39% reduction in the time it took users to reach their “aha!” moment

These results were observed over a two-month period, significantly enhancing user engagement and the overall success of the onboarding process.

Key Learnings for Supademo

Microsoft Clarity proved to be an invaluable tool for Supademo. The session recordings and heatmaps revealed critical insights into user behavior, helping the team identify precise points of friction and make targeted optimizations. By offering granular and visual data, Clarity allowed Supademo to enhance the user experience, leading to faster activation milestones and higher engagement rates. The platform’s filtering capabilities provided the depth necessary to refine user journeys in a way that was both effective and scalable. Clarity’s depth of visual data made it an indispensable tool for optimizing their platform.

This case study highlights how Microsoft Clarity helped Supademo optimize its onboarding process, leading to significant improvements in user engagement and platform activation. Check out the interactive case study below of Microsoft Clarity in action on the Supademo site!

Clarity has been an essential tool for Supademo. By leveraging Clarity’s session recordings and heatmaps, we’re able to quickly and efficiently glean critical insights into user behavior on our platform. Clarity helps Supademo make data-driven decisions, directly contributing to user engagement and faster time-to-value. 

– Joeseph Lee, CEO & Co-Founder of Supademo

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Overview of Kissht and RING

In 2022, Indian fintech startup Kissht introduced RING, a digital payments app that revolutionized access to transactional credit for millions of Indians. The app allows users to transfer RING credit to their bank accounts or use it for online and offline transactions. Targeting young professionals and small business owners, RING offers quick credit, personal loans, and seamless payment options. With over 50 million downloads and 10 million active customers, RING has become a leader in the fintech industry.

Challenge

Kissht’s team faced a significant challenge during the onboarding process for RING users. The user journey, which included multiple steps like personal details, KYC (via DigiLocker), and CIBIL criteria, saw high drop-off rates, particularly in the KYC module. While the team could identify drop-offs in the funnel, it was unclear whether they were caused by technical issues or user intent. The inability to conduct large-scale user research and the reliance on quantitative data from traditional analytics tools made it difficult to fully understand the root causes of these drop-offs.

Solution

To tackle the issue, Kissht integrated Microsoft Clarity’s SDK for Android. The Clarity SDK provided qualitative insights into user behavior that had previously been unavailable. By using Clarity’s session recordings and heatmaps, the team was able to visually analyze user interactions, pinpoint the exact cause of the drop-offs, and better understand how users navigated the app.

Through Clarity’s insights, Kissht identified that the KYC screen was loading multiple times, leading to user frustration and abandonment of the flow. Armed with this data, the team implemented a targeted fix for the KYC module, resolving the technical issues users were facing.

Results

After integrating Microsoft Clarity and making necessary improvements to the KYC module, Kissht saw a 10% increase in conversion rates. The Clarity SDK’s session recordings, heatmaps, and data-masking features allowed the team to analyze user sessions securely and comply with RBI regulations, all while providing key insights into user behavior and pain points.

Key Benefits of Microsoft Clarity for Kissht

• User Journey Insights: Clarity’s session recordings provided clear visibility into the exact points where users faced issues, allowing for precise fixes.
• Enhanced Compliance: With Clarity’s data-masking feature, Kissht was able to comply with regulatory requirements while still gathering critical insights.
• Improved User Experience: By identifying technical issues and improving app functionality, Kissht enhanced the overall user experience, leading to higher conversions.

Conclusion

Kissht’s integration of Microsoft Clarity transformed how the team understood and optimized their app’s user experience. The actionable insights provided by Clarity enabled them to quickly identify and fix technical issues, improve their onboarding funnel, and increase user satisfaction. For companies looking to enhance app performance and increase user engagement, Microsoft Clarity provides a powerful, free tool that offers valuable insights into user behavior. With features like session recordings, heatmaps, and robust analytics, it enables businesses to make data-driven decisions, optimize user experiences, and improve overall performance.

Microsoft Clarity has revolutionized the way we understand our users. The screen session recordings with data masking provide invaluable insights, helping us quickly pinpoint and resolve user pain points. As a freely available tool backed by Microsoft, it’s a must-have for any team looking to enhance user experience and drive impactful improvements. 

– Abhay Pandey, Technical Lead at Kissht

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